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Support · Ticket

Seat count not prorated on September invoice

High Open SLA 1 h 59 m
  1. Dana Whitaker 1:16 am

    Our September invoice charged us for 48 seats, but we removed 12 users on the 3rd. Can you take a look?

  2. You 1:25 am

    Thanks Dana, I can see the seat change on the 3rd. Checking why proration did not apply and will come back to you shortly.

  3. Dana Whitaker 1:34 am

    Appreciated. Our finance team closes the month on Friday, so a corrected invoice before then would be ideal.

  4. Billing bot 1:43 am

    Proration job re-run for account ACME-2291. Credit of $1,188.00 prepared and waiting for approval.

  5. Dana Whitaker 1:52 am

    Just checking in. Any update on the corrected invoice?

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