Support · Ticket
Our September invoice charged us for 48 seats, but we removed 12 users on the 3rd. Can you take a look?
Thanks Dana, I can see the seat change on the 3rd. Checking why proration did not apply and will come back to you shortly.
Appreciated. Our finance team closes the month on Friday, so a corrected invoice before then would be ideal.
Proration job re-run for account ACME-2291. Credit of $1,188.00 prepared and waiting for approval.
Just checking in. Any update on the corrected invoice?